Customer Care

At In Katharsis, we value every customer and are committed to creating a positive, stress-free experience — whether you visit our studio or shop online. We welcome people of all ages, backgrounds, and abilities, and do our best to adapt our services to suit individual needs and comfort levels.

We promise to provide clear, honest information about our products and services, with all items chosen or created with quality, care, and integrity in mind. Your privacy and personal details are always treated with the highest level of confidentiality.

When making a purchase, please choose carefully, as all sales are final unless your order arrives damaged or faulty. For hygiene reasons, we cannot accept returns or exchanges on body jewellery, skincare, or wellness products. If there’s an issue with your order, email us within 3 days of receiving it so we can assist.

We ship Australia-wide, with postage costs calculated by weight and destination. Local customers are welcome to arrange free studio pick-up. Every order is packed carefully to ensure it arrives safely.

All of our services are by appointment only. Please arrive on time for your booking and let us know as early as possible if you need to reschedule. Some services have specific booking periods or requirements, which you can find on their individual service pages.

If you have any questions, concerns, or special requests, contact us at inkatharsis@outlook.com or through our contact form. We’re here to make sure you feel confident, supported, and inspired every step of the way.