Customer Care

At In Katharsis, care and intention sit at the heart of everything we offer. We are committed to creating a positive, supportive, and stress-free experience for every customer. We welcome people of all ages, backgrounds, and abilities, and do our best to accommodate individual needs and comfort levels wherever possible.

We aim to provide clear and honest information about our products and services, with all items chosen or created with quality, care, and integrity in mind. Your privacy and personal details are always treated with care and confidentiality.

When making a purchase, please choose carefully. We do not offer refunds or exchanges for change of mind on either in-store or online purchases. This does not affect your rights under Australian Consumer Law.

For hygiene reasons, we cannot accept returns on body jewellery, skincare, oils, wellness rollers, incense, resins, or other personal-use items unless they are faulty, damaged, or not as described.

If there is an issue with your order, please contact us within 3 days of receiving it so we can assist you as quickly as possible.

All services are by appointment only. Please arrive on time for your booking and let us know as early as possible if you need to reschedule. Some services may have specific booking requirements, which can be found on their individual service pages.

In Katharsis currently offers online shopping, retail during Soulful Saturdays, and services by appointment. From 1 June, retail will transition to online only, with selected items still available during appointments.

For help with a product, online order, local pickup, or general retail enquiry, please visit our Retail Enquiries page or email admin@inkatharsis.com.au