Refund policy

At In Katharsis, we want you to feel confident when shopping with us. All purchases, whether made in-store or online, are covered by Australian Consumer Law. This means you may be entitled to a repair, replacement, or refund if a product is faulty, damaged, unsafe, or not as described.

We do not offer refunds or exchanges for change of mind on either in-store or online purchases.

Due to hygiene reasons, we are unable to accept returns on items such as body jewellery, oils, wellness rollers, skincare, incense, resins, and other products intended for personal or body use, unless they are faulty, damaged, or not as described.

If there is an issue with your purchase, please contact us within 7 days of receiving your order or making your purchase so we can assist you as quickly as possible. This timeframe helps us resolve concerns promptly, however your rights under Australian Consumer Law still apply.

If your item arrives damaged, faulty, incorrect, or not as described, please email us at admin@inkatharsis.com.au with your order details, a description of the issue, and clear photos where relevant.

Every item at In Katharsis is handled with care and checked closely before being sold or sent out. If you have any questions about your purchase, please get in touch and we will do our best to help.