Privacy policy

Personal Information We Collect
When you visit our website, certain information about your device is collected automatically. This may include your web browser, IP address, time zone, and cookies installed on your device. As you browse the site, we may also collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with the site. This is referred to as Device Information.

When you place an order, attempt to make a purchase, or contact us through the website, we may collect personal details such as your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information
We use Order Information to process and fulfil orders placed through the website, including payment processing, shipping, order confirmations, and customer communication.

We may also use this information to:

  • communicate with you about your order or enquiry

  • screen orders for potential risk or fraud

  • provide updates, offers, or marketing communications where you have chosen to receive them

We use Device Information to help identify potential security risks, improve website performance, and better understand how visitors browse and interact with the site.

Sharing Your Personal Information
We share your Personal Information with trusted third-party providers who help us operate our website and online store. This may include Shopify, which powers our e-commerce platform, and Google Analytics, which helps us understand how visitors use the site.

We may also share your information where required to comply with Australian law, respond to lawful requests, or protect our rights.

Behavioural Advertising
We may use your personal information to provide you with relevant advertising or marketing communications. You can opt out of targeted advertising through the relevant advertising platform settings if you prefer not to receive this content.

Do Not Track
Please note that we do not alter our data collection and use practices when your browser sends a Do Not Track signal.

Your Rights
You may request access to the personal information we hold about you, and you may ask that it be corrected, updated, or deleted where appropriate.

If you are located outside Australia, please be aware that your information may be transferred and processed in countries other than your own, including where our service providers are located.

Data Retention
We keep Order Information for our records unless and until you ask us to delete it, unless we are required to keep it for legal, accounting, or administrative reasons.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website functionality, or legal obligations.

Contact Us
If you have any questions, concerns, or would like to make a request regarding your personal information, please contact us at admin@inkatharsis.com.au